| This section answers
most frequently asked questions including general, email
marketing, mailing list management, LeadPro specific
features and functionalities, and technical and support
related queries. For more information and specific queries,
please email the LeadPro support team. |
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General
Information |
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Q.
What is LeadPro?
A. LeadPro is an integrated Lead Management and
permission based Email Marketing solution. LeadPro can
be used for bulk email list management, segmentation /
target marketing, preparing, emailing and tracking news
letters, product announcements, and special offers, lead
imports from internal and external systems, lead scoring
and routing, lead tracking, campaign reporting and
proactive opt-in / opt-out management. |
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Q. What are the salient
features of LeadPro?
A. LeadPro is fully web based and offered as an
On-demand eMarketing solution based on subscription
payment model. It is based on enterprise class
technology platform and includes very user friendly
interface with extensive in-built error checking
features. The application is hosted in a highly
secure web hosting server environment. |
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Q. Should I install any
client-side software on our computers to use
LeadPro?
A. LeadPro does not need any software or special
hardware. All you need is access to Internet and a
web browser and you are ready to go! |
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Q.
Do I need to enter into long term contracts to use
LeadPro?
A. No. You can subscribe to the service on a monthly
basis. There is no need for any long term commitments. |
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Q. We are a large
organization. Can multiple users from our
organization work on LeadPro and access the contents
and reports?
A. Yes. Large organizations can have any number of
users. Even the user access permissions can be
managed by flexible role assignments. |
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Q. Can the leads and lists be
imported from external systems? What are the formats
supported?
A. Yes, the leads and list data can be imported from
external systems including your enterprise systems.
Formats supported are XLS, CSV, ASCII, Access, and
XML. |
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Q. Is the data and information
stored in LeadPro secure?
A. We use highly secure, hosted servers to store and
process the data. This method is the same as that
used by organizations such as banks and financial
institutions to protect data over the Internet. |
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Q. How long does it take to
set up the account and start using the application?
A. Once you sign-up on the internet, we review the
application for completeness and accuracy and start
building the profile. Depending on your specific
configuration requirements, the start up time
varies. It can range anywhere from a few hours to
few days. |
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Lead
Management |
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Q. What are the features of
Lead Management module?
A. Leads can be organized / collected for Multiple
Business Areas and Multiple Product Lines. Lead
information can be entered through the system or
imported from other systems. Unlimited Lead Sources
can be defined. Extensive features are available for
Lead Distribution to the marketing and sales team as
well as channel partners. Very useful analytic
reports are also included. |
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Q. Our sales is primarily
through channel partners. Can the partner employees
access the LeadPro system directly?
A. Entire sales team including that of your partners
can access the application. Leads are protected
based on definable business rules such as territory,
geographic zones, regions, etc. |
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Q. What lead management
services are offered?
A. The services include lead capture, lead
qualification, lead scoring, lead routing / lead
distribution, lead follow-up, conversion tracking
and analytics. |
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Q. Does LeadPro system support
flexible lead template definition?
A. Yes, LeadPro support lead templates definition to
collect various data elements from the
prospects. Each lead campaign can use a different
template. This is called as Lead Journal. |
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Email
Marketing |
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Q. Why should we use LeadPro
for email marketing instead of our in-house or
corporate email systems?
A. Adhering to the best, emailing practices takes
significant time and specialized efforts. LeadPro
follows CAN-SPAM regulations. We also develop
relationship with Internet Service Providers for
managing the black listing issues and work to
achieve a high deliverability rate. |
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Q. Do you sell or rent email
opt-in addresses?
A. No we do not sell or rent email addresses. You
need to enter or import the email addresses used for
campaigns. Generally, sign-up forms are used to
collect opt-in subscriber information. |
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Q. Can we use email addresses
rented from third parties?
A. As of now LeadPro does not allow this practice.
You need to have your own email lists with
permission to email. These could be your existing
customers, subscribers who have signed in on your
web sites, or your trade show participants who
provided permission to email them. |
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Q. Can we use LeadPro for bulk
mailing?
A. Yes, the LeadPro platform is robust enough to
support millions of emails. However, the application
should not be used for sending SPAM or unsolicited
emails for commercial purpose. |
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List
Management |
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Q. Is there a limit to the
number of lists stored in LoadPro?
A. No, there is no limit. You can store any number
of lists per your requirement. Also there is no
limit of addresses or records per list. |
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Q. How to classify the lists?
A. The lists can be classified and maintained by
List Sources and List Types; both are definable by
you as required. |
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Q. Does the list contain only
email address? Can it include postal address and
other custom required info?
A. The list can have email address as well as postal
address information. User defined fields can
accommodate other customer specific data. |
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Q. Should I create a separate
list for each campaign?
A. No. Lists are not tied to specific campaigns.
Full or partial lists or multiple lists can be used
for campaigns. |
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Q. Does LeadPro support
customizable Sign-up Forms?
A. Yes. The sign-up forms, autoresponder and the web
pages are completely customizable with your own
branding and format. |
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Q. How many Drip Emails can be
setup for a List in LeadPro?
A. There is no limitation of Drip Email campaigns
per List. |
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Campaign
Creation |
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Q. Should a campaign be
defined from start to finish at a stretch?
A. No. A campaign can be defined in stages and saved
as necessary. This is a step by step process. You
can work on defining multiple campaigns in parallel
without any restrictions. |
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Q. How many lists can be used
in a campaign?
A. There is no restriction of lists or records
(addresses). Even partial lists can be used in a
campaign. |
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Q. What are the features of
Campaign Segmentation?
A. When importing addresses from lists for
campaigns, multiple filtering criteria can be
followed based on the requirements. Demographic data
such as age, income, gender, and address (location)
information can be used to segment the list and
select the target audience for email campaigns. |
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Q. Is there a limitation of
campaign timings?
A. No. The campaigns can be scheduled any part of
the day. |
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Email
Templates |
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Q. What email formats are
supported by LeadPro?
A. The application supports HTML, Text and
Multi-part MIME formats. |
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Q. Can we import our custom
templates into the LeadPro application?
A. Yes. You can import any external templates (as
HTML code) and customize for use in LeadPro. Also,
you can modify / customize the existing templates. |
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Q. Do you help us creating
custom templates and web pages?
A. Yes, we provide custom services per your
requirements. Please email us at
Support@AnaghaGroup.Com. |
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Lead
Reporting and Analytics |
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Q. What Lead Management
related reports are available in LeadPro?
A. LeadPro offers an array of reports and analytics
for Lead Management. The reports include Lead
Analysis by Business Area, Product Line, Lead
Source, and Lead Type. |
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Campaign
Reporting and Analytics |
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Q. What are the Campaign
Management reporting features?
A. Several detailed reports and analytics are
provided in the Campaign Management arena. Some of
these include Campaign Delivery / Performance
Summary, Campaign Analysis (Opens, Clicks, Forwards
and Bounces), Top Domains, and Bounce Statistics.
All reports data is downloadable. Drill down
features are incorporated in all reporting modules,
where applicable. |
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Enterprise
Solutions and Services |
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Q. Do you provide enterprise
support?
A. Yes. The enterprise services include branding,
customization and channel management features.
LeadPro comes in three versions, namely Express,
Professional and Enterprise. View the features of
these LeadPro editions on the
Feature Comparison
page. |
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Q. Do you provide API based
access to LeadPro?
A. Yes. The enterprise customers are provided with
LeadPro API based on industry standard web services.
The API is available for Lead Management, List
Management and Campaign Management modules. |
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Q. Can we use LeadPro solution
as an in-house (in-premise) tool?
A. Yes. We can license the Enterprise Version for
your in-premise implementation. We provide training,
branding, customization and implementation services
to support the in-premise delivery model. |
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Q. Do you provide on going
operations and maintenance support for the
in-premise model?
A. Yes. We can provide operational, technical and
marketing related services on an on going basis, so
that your team can focus on the business operations,
prospects and customers. |
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Billing, Payments and Account
Management |
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Q. What are the Payment Modes
supported by LeadPro?
A. All payments are made using Credit or Debit cards
and processed via secure processes. |
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Q. What are the Statement
Period?
A. All statements are processed monthly. Please note
that the monthly subscription payments are made in
advance and can not be refunded. Monthly Payments
payments are processed by the system automatically,
unless the account is cancelled. When the accounts
are upgraded or downgraded, the statement current
period will be closed and a new statement period
will be started from the same day. |
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Q. How do I upgrade my trial
account to Paid Account?
A. Log in to the LeadPro application and update the
payment information with a valid credit or debit
card and let the support team know. |
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Q. How do I get the refund for
my unused account?
A. No refunds are made under any circumstances. No
pro-rating is applied during your account upgrade or
downgrade process. Hence, please make sure that the
volume is fully used before changing or cancelling
the account. |
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Q. Can the account be
cancelled any time?
A. Yes. The account can be cancelled any time during
the statement period; however no prorating or
refunds can be effected for the unused portion. Any
overage fees due will be charged through the credit
/ debit card on account immediately upon account
cancellation. |
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Email Marketing
||
Email List Management ||
Email Personalization
||
Campaign Design
||
Email Newsletters |
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Google Analytics
||
Advertiser Notifications
||
Email Marketing Software
||
Drip Emails
||
Email Marketing Reports |
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Lead Management
||
Lead Capture
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Lead Distribution
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Lead Reassignment
||
Lead Qualification
||
Lead Scoring |
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Lead Quality ||
Lead Follow-up
||
Lead Analysis and Reporting
||
Conversion Tracking
|| Lead Management Software |
