| This section answers most frequently asked questions including general,
panel membership management, survey application, data
collection, system specific features and functionalities,
and support related queries. |
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General Information |
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Q. What is LeadPro247?
A. LeadPro247 is an integrated Online Surveys, Email Marketing and
(optional)
Lead Management solution suite. The system, an
affordable 24X7 service, can be used for
survey design and deployment, data collection, survey
results analysis, survey research panel email list management,
list segmentation / target marketing, preparing, emailing and
tracking survey invitations, newsletters, product announcements, and
special offers, drip email campaigns, list import from internal and external
systems, lead distribution and routing, lead tracking,
campaign reporting and proactive opt-in / opt-out
(subscription) management. |
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Q. What are the key features of LeadPro247?
A. It is fully web based and offered as an On-demand solution based on pay-as-you-go model. It is based on enterprise class technology platform and includes very user friendly interface
with extensive in-built error checking features. The application is hosted in a highly secure, world class web hosting environment. |
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Q. Do I need to install any
client-side software on my computer to use LeadPro247
solution?
A. LeadPro247 does not need any software or special hardware.
All you need is access to Internet and a web browser and you are ready to go! |
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Q. Do I need to enter into long term contracts to use
the Survey and Email Marketing / Panel Management solution?
A. No. You can subscribe to the service on a monthly basis.
There is no need for any long term commitments. |
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Q. We are a large organization. Can multiple users from our organization work on
the Survey System and access the contents and reports?
A. Yes. Large organizations can have any number of users. Even the user access permissions can be managed by flexible role assignments.
(Note that the number of users vary based on your
Subscription Plan.) |
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Q. Can the Survey Panel
and Respondent / Survey Audience Lists be imported from external systems? What are the formats supported?
A. Yes, the survey panel member and respondents list data can be imported from external systems including your enterprise systems. Formats supported are
XLS, CSV, ASCII, Access, and XML. |
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Q. Is the data and information stored in
the system secure?
A. We use highly secure, hosted servers to store and process the data. |
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Q. How long does it take to set up the account and start using the application?
A. Once you sign-up on the internet, we manually review the application for completeness and accuracy and start building the profile. Depending on your specific customization requirements, the start up time varies. It can range anywhere from a few hours to few days
depending on your business requirements. If
required, one of our implementation team members
will contact you using the contact information
provided by you. |
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Q. Should I use / subscribe
for the Lead Management module for using Survey
Solution?
A. No. Lead Management is an optional module. However,
Email Marketing and Survey Management modules are
provided and used together, as the extensive Email Campaign features
are used by Survey solution (for email invitations,
tracking, panel list management). |
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Survey
Design and Deployment |
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Q. Do you provide sample
Survey Templates?
A. Yes, the survey software system includes sample
survey / questionnaire templates. You
can design, create and save your own custom survey
templates for your future use using the template
editor. |
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Q. Can I send Email
Invitations to survey takers (target audience)?
A. Yes. The system includes a comprehensive email
campaign module to create and send out email
invitations to the target audience (sample) and
campaign tracking
module to track the delivery statistics. |
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Q. Can I set up Drip Email
Triggers to send Survey Invitation as the
subscribers signup?
A. Yes. Extensive filtering mechanism coupled with
drip email messages can be leveraged to send survey
invitations and reminders to the target audience. |
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Q. How many Question Types are
available in the solution to satisfy my Survey
requirements?
A. The survey software includes a number of question
types (open ended, closed ended, rating, ranking,
image, video link, etc.) to meet the survey
designer's requirements. Please see the
Web Survey Question Types
section for more detailed information. |
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Q. How many Data Collector
Types are available for deployment of surveys on the
web?
A. Web URL Link, Pop-un Script,
Email Invitations, and Manual Data Entry
(for paper / phone based surveys) are supported in
LeadPro247. |
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Q. How many Data Collectors can be
setup for each Survey?
A. There is no limitation. Any number of survey
data collectors can be defined (in each collector
type) to deploy each survey. |
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Panel
Member List Management |
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Q. Is there a limit to the number of
Panel Member or Respondent Lists stored in the
system?
A. No, there is no limit. You can define any number
of Panel Lists and Survey Taker lists per your
requirement. Also there is no limit of addresses or
records per List. Extensive email list management
features of the solution can be beneficially used for
survey panel
member maintenance. |
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Q. How to classify the lists?
A. The lists can be classified and maintained by List Sources and List Types; both are definable by you as required. |
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Q. Does the list contain only email address? Can it include postal address,
demographic data and other custom required info?
A. The lists can have email address as well as postal address information. User defined
custom fields can accommodate other customer specific data. |
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Q. Should I create a separate list
(or panel) for each
Survey / Campaign?
A. No. Lists need not be tied to specific Campaigns
or Surveys. Full or partial lists or multiple lists can be used for campaigns
/ email invitations. However, you may need to create
separate panel lists for groups of customers for
easy maintenance and management. |
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Q. Do you provide Panel Member
List for Surveys?
A. No. We do not sell / rent / lease panel member
lists or email lists. You have to import the
permission lists from your databases or build panel
lists using web sign-up forms using double opt-in
process in LeadPro system. |
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Email
Invitation Campaigns |
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Q. Should an email campaign be defined from start to finish at a stretch?
A. No. A campaign can be defined in stages and saved as necessary. This is a step by step process. You can work on defining multiple campaigns
in parallel without any restrictions. (Email
campaigns are used to send out Survey Invitations to
the survey taking audience.) |
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Q. How many lists can be used in a campaign?
A. There is no restriction of lists or records (addresses)
in each list. Even partial lists can be used in a campaign. |
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Q. What are the features of Campaign Segmentation?
A. When importing addresses / panel members from lists for campaigns, multiple filtering criteria can be followed based on the requirements.
Demographic data such as age, income, gender, and
address (location) information can be used to
segment the list and select the target audience for
email campaigns. |
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Q. Is there a limitation for
email campaign timings?
A. No. The email invitation campaigns can be scheduled any part of the day.
However, the delivery is subject to technical
limitations and ISP rules and restrictions. |
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Email Templates |
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Q. What email formats are supported by LeadPro?
A. The application supports HTML, Text and Multi-part MIME formats. |
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Q. Can we import our custom templates into the application?
A. Yes. You can import any external templates (in HTML
form) and customize for use in email campaigns. Also, you can modify / customize the existing templates
in the inbuilt HTML editor. Email Templates
feature can be used to create your own Survey
Invitations Templates and save it for for future use. |
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Q. Do you help us creating custom templates and web pages?
A. Yes, we provide custom services per your requirements.
Please email us at
Support @ AnaghaGroup.Com.
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Reporting and Analytics |
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Q. What are the Survey
Analytics reporting features available in LeadPro247
survey solution?
A.
Detailed Real-Time reporting is available in the
Survey Management module. Key reports are presented in
graphical
format for easy and quick interpretation. Survey Results, Summary Responses, Individual
Responses, TURF Analysis Report, and Cross Tab Analysis
are some of the reports included in the Survey
Analysis Reporting module. The
reports provide extensive drill down
functionality to look up granular level data.
The report
data (such as survey responses and results
summary) can be downloaded to your PC
in Microsoft Excel format for further analysis and
export to other applications. |
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Q. What are the Email Campaign Management reporting features?
A. Several detailed reports and analytics are
provided in the Email Campaign Management arena. Some of
these include Campaign Delivery / Performance
Summary, Campaign Analysis, Top Domains, and Bounce
Statistics. All reports data is downloadable. Drill down features are incorporated in all reporting modules,
where applicable. These reports can be used to track
the survey invitations. |
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Enterprise Solutions and Services |
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Q. Do you provide enterprise support?
A. Yes. The enterprise services include branding, customization and channel management features.
View the features of
these LeadPro247 editions on the
Online Survey Feature Comparison
page. |
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Q. Do you provide API based access to LeadPro247
system?
A. Yes. The enterprise customers are provided with the
system
API based on industry standard web services. The API
is available for both the List Management (address
import email / survey panel lists
and updates) and Campaign Management (activity
statistics export) modules. |
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Q. Can we use LeadPro247 solution
as an in-house (in-premise) tool?
A. Yes. We can license the Enterprise Version for
your in-premise implementation. We provide training,
branding, customization and implementation services
to support the in-premise delivery model. |
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Q. Do you provide on going
operations and maintenance support for the
in-premise model?
A. Yes. We can provide operational, technical and
marketing related services on an on going basis, so
that your team can focus on the business operations,
prospects and customers. |
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Email Marketing
||
Email List Management ||
Email Personalization
||
Campaign Design
||
Email Newsletters |
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Google Analytics ||
Advertiser Notifications ||
Email Marketing Software
||
Drip Emails ||
Email
Marketing Reports |
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Lead Management ||
Lead Capture
||
Lead Distribution ||
Lead Nurturing ||
Lead Qualification ||
Lead Scoring |
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Lead Quality ||
Lead Follow-up ||
Lead Analysis and Reporting||
Conversion Tracking ||
Lead Management Software |
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Survey Software Solution ||
Survey Design ||
Feedback Management
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Survey Panels ||
Survey Analytics |
